Yes, we do charge for travel to specific locations beyond the first 10 kilometers. Our standard rate is 0.50 euro per kilometer. However, please note that the first 10 kilometers are provided free of charge.

We believe in transparent pricing and want to ensure our clients understand any potential additional costs upfront. If you have any questions or concerns about travel charges, please don’t hesitate to reach out to us for clarification.

Our aim is to provide convenient and accessible photography services while maintaining fairness and transparency in our pricing structure

There is no strict limit on the number of people attending the photo session. However, it’s essential to consider that most animals can be easily distracted, depending on their character. As the owner, you know your pet best and can make the best judgment regarding who should be present during the session.

While we welcome family members, friends, and anyone else you’d like to include in the experience, we recommend keeping the group size manageable to minimize distractions and ensure a successful photo shoot. Ultimately, your pet’s comfort and cooperation are our top priorities, so we encourage you to consider your pet’s temperament when deciding who to bring along.

Our goal is to create a relaxed and enjoyable environment for both you and your pet, allowing us to capture beautiful moments that you’ll cherish forever.

Absolutely! If you don’t find exactly what you’re looking for among the packages listed on our website, you can contact me directly to discuss your specific preferences and requirements. Whether you have unique requests, specific themes in mind, or need a tailored package to suit your individual needs, I’m here to collaborate with you.

We understand that every client is unique, and we’re committed to providing personalized service to ensure your complete satisfaction. Feel free to reach out to us, and we’ll work together to create a custom photography package that perfectly aligns with your vision and expectations.

Your satisfaction is our priority, and we look forward to the opportunity to create something truly special for you.

Yes, we do offer discounts for both multiple pets and repeat customers. You can explore our “Puppy to Senior: Subscription Photoshoots” package, where we provide multiple photoshoot sessions at a discounted rate. Additionally, we understand that capturing the essence of each pet requires extra attention and time. Therefore, we don’t charge extra for additional pets, but we recommend booking some extra time to ensure the quality of the pictures.

If the subscription package doesn’t align with your needs, or if you have any special requests, please feel free to contact me directly. I’m always available to discuss personalized options and accommodate your unique requirements.

We value your loyalty as a customer and strive to provide flexible and tailored solutions to meet your expectations.

Scheduling a photo session for your pet is simple and convenient. The easiest way is to visit our booking page, where you can view available time slots and book your session directly. This allows you to select a date and time that fits your schedule with ease.

However, if you prefer to discuss your requirements or have any questions before booking your session, please feel free to contact me directly. I’m more than happy to have a conversation to understand your preferences and ensure that your pet’s photoshoot is tailored to your exact needs.

Whether you choose to book online or reach out for a chat first, I’m here to assist you every step of the way to make the process as smooth and enjoyable as possible.

Handling aggressive or overly energetic pets requires a patient and understanding approach, drawing from my experience working at an animal shelter. Having dealt with aggressive dogs in that environment, I’ve learned to create a calm and positive atmosphere during photo sessions.

For pets with such behaviors, I recommend starting with an introduction shoot to allow everyone to get acquainted and comfortable with the surroundings. This initial session helps establish trust and familiarity, ensuring a smoother experience during the actual photoshoot.

To accommodate the unique needs of energetic pets, I advise booking some extra time for the shoot. This allows us to work at their pace, capturing authentic moments without feeling rushed. Patience is key, and I’m dedicated to ensuring that both you and your pet have a positive and enjoyable experience while achieving the best possible results.

Feel free to reach out with any specific concerns or questions, and together, we’ll make the photoshoot a success.

Absolutely! At Pets and Pixels, we understand that people have busy schedules, and we’re dedicated to accommodating your needs. I am available to schedule photo sessions in the evenings and on weekends to ensure flexibility and convenience for our clients.

My regular days off are Thursday and Friday, but I’m available for sessions throughout the rest of the week, from sunrise till sunset. Please check our booking page to view available time slots and select a time that suits your schedule.

Whether you prefer a weekend session or an evening appointment, I’m here to make it happen and capture beautiful moments with your pet at your convenience.

Absolutely! We understand the importance of ensuring that your pet’s photo session meets your expectations and captures their unique personality. That’s why we offer a consultation before the photo session to discuss your preferences and ideas.

After booking a session, you’ll have a short consultation by phone, typically lasting around 10 minutes. During this consultation, we’ll have the opportunity to discuss your expectations for the shoot, any specific ideas or themes you have in mind, as well as logistics such as dates and locations.

This consultation allows us to tailor the photo session to your preferences and ensure that we’re on the same page before the actual shoot takes place. It’s a valuable opportunity for us to understand your vision and make any necessary arrangements to create a memorable and enjoyable experience for you and your pet.

When it comes to booking a photo session, there’s no specific timeframe that you must adhere to. Our availability can vary depending on the time of year and demand, so we recommend checking our booking form to view available time slots. You can easily select a date and time that suits your schedule.

Alternatively, if you have specific preferences or would like assistance with scheduling, feel free to reach out to us directly. We’re more than happy to work with you to find a suitable date and time for your photo session.

Whether you prefer to book online or through direct communication, we’re here to accommodate your needs and ensure that your pet’s photo session is scheduled at a time that works best for you.

Yes, absolutely! We provide you with digital photo files, giving you the flexibility to print them yourself or through a different service of your choice.

Our digital files come in two options: social media pictures, optimized for prints approximately 17x11cm in size, and full-resolution photos, suitable for larger prints up to 2×3 meters, depending on the sharpness and cropping of the image.

In addition to these options, we also offer the choice of purchasing the raw picture files. This grants you full control over the printing process, allowing for personalized adjustments and enhancements according to your preferences.

It’s important to note that while most photos are suitable for large prints, action shots may have slightly lower quality when printed in larger formats due to potential motion blur. In such cases, resizing the format may be necessary for optimal print quality.

Feel free to explore our various options and select the best fit for your printing needs. If you have any questions or require further assistance, please don’t hesitate to reach out.

Yes, absolutely! We offer a variety of print options and other products featuring your pet’s photos. Our in-house printing services can accommodate prints up to A3+ size, ensuring high-quality results.

We provide a diverse selection of papers, including fine art papers, to suit your preferences. Additionally, we offer larger prints and printing on alternative materials for unique display options. If you prefer a more comprehensive solution, we also offer the convenience of ordering books and other customized products featuring your pet’s images.

If you have specific requests or would like to discuss custom options, please don’t hesitate to reach out to us through the contact form. We’re here to ensure that you receive the perfect prints and products to cherish your pet’s memories for years to come.

Yes, you can request rush delivery for your pet’s photos. We understand the excitement of receiving your images promptly, so we strive to deliver the digital files as fast as possible. Typically, we aim to send you a preview album within 48 hours of your shoot, often on the same day if possible. Once you’ve selected your desired photos, we endeavor to provide you with the edited images and prints within 48 hours after receiving your selection. Please note that while digital files are usually available promptly, physical prints may require additional time for processing and shipping.

If you require even faster delivery, we offer expedited options for a surcharge. With this service, we can provide you with a preview album shortly after the shoot and deliver the chosen digital photos within 24 hours. Additionally, we’ll expedite the printing process to ensure you receive your physical prints promptly. However, you always have the option to pick up your prints personally for added convenience.

While we aim to expedite every aspect of the process, please keep in mind that the production of items such as books, prints bigger than A3+  and other physical materials may depend on our suppliers’ timelines. 

Your satisfaction is our priority, and we’re committed to accommodating your timeline preferences to the best of our ability.

At the moment, we are still in the early stages of our business development and do not currently offer workshops or classes. However, I do provide private photography lessons for individuals who are interested in learning more about capturing stunning images of their pets.

These private lessons are tailored to your specific needs and skill level. I charge 100 euros per hour for the private sessions. Since this is a new offering for me, I require an introductory discussion to understand your goals and expectations. Additionally, I’ll need at least two weeks to prepare thoroughly for our session.

During the private lessons, you’ll receive personalized guidance, tips, and techniques to enhance your pet photography skills. Whether you’re a beginner or an experienced photographer looking to improve your craft, I’m here to assist you on your photography journey.

If you’re interested in scheduling a private lesson or have any questions, please feel free to contact me. I’m excited to help you capture beautiful moments with your furry companions!

Yes, we provide digital files of all photos without any watermarks. We believe in offering you the full enjoyment and flexibility of your pet’s photos, without any distracting markings.

Additionally, as an extra service, we also provide social media photos with a watermark for promotional purposes. This allows you to share your pet’s photos on social media platforms while helping us promote our work. However, it’s entirely up to you whether you prefer to post your photos with or without a watermark.

Your satisfaction and freedom of choice are important to us, and we’re committed to delivering photos that you’ll cherish for years to come.

We understand the excitement of receiving your images promptly, so we strive to deliver the digital files as fast as possible. Typically, we aim to send you a preview album within 48 hours of your shoot, often on the same day if possible. Once you’ve selected your desired photos, we endeavor to provide you with the edited images and prints within 48 hours after receiving your selection. Please note that while digital files are usually available promptly, physical prints may require additional time for processing and shipping.

If you require even faster delivery, we offer expedited options for a surcharge. With this service, we can provide you with a preview album shortly after the shoot and deliver the chosen digital photos within 24 hours. Additionally, we’ll expedite the printing process to ensure you receive your physical prints promptly.

While we aim to expedite every aspect of the process, please keep in mind that the production of items such as books and other physical materials may depend on our suppliers’ timelines. However, you always have the option to pick up your prints personally for added convenience.

Your satisfaction is our priority, and we’re committed to accommodating your timeline preferences to the best of our ability.

A raw file is a type of digital image file that contains minimally processed data from the image sensor of a digital camera. Unlike compressed image formats like JPEG, which undergo in-camera processing and lose some information, raw files retain all the data captured by the camera sensor.

Raw files typically include information such as color temperature, exposure, and other settings, allowing for greater flexibility in post-processing. Photographers often prefer shooting in raw format because it provides more control over adjustments like exposure, white balance, and sharpness during the editing process.

It’s worth noting that raw files are larger in size compared to compressed formats, as they store more data. Additionally, raw files are specific to each camera model and may require specialized software or plugins to be viewed and edited on a computer.

After the photoshoot, I meticulously review each image to filter out any that are out of focus or otherwise uninteresting. This ensures that only the highest quality and most captivating photos make it into your selection.

Once this initial curation process is complete, you will receive a personalized link to view the remaining images. From there, you have the opportunity to handpick the photos that resonate with you the most.

Upon receiving your selection, I will promptly begin working on your order, ensuring that your chosen photos are expertly edited and prepared according to your specifications.

This careful selection process guarantees that you receive a collection of photos that truly capture the essence and personality of your pet, ensuring your complete satisfaction with the final results.

Our social media photos are optimized to provide maximum resolution suitable for various platforms, including the most commonly used ones such as Facebook and Instagram. We ensure that the images meet the recommended dimensions for optimal display quality on these platforms.

For platforms not included in our standard list, we offer the flexibility to customize and include additional social media sites upon request. Each additional social media site beyond the standard selection incurs a fee of 10 euros per site.

Our goal is to provide you with images that are perfectly tailored for sharing across your preferred social media channels, ensuring that your pet’s photos look stunning and captivating wherever you choose to showcase them.

At Pets and Pixels, customer satisfaction is our top priority. While we typically do not offer refunds unless there is a significant quality issue that both parties agree upon, we strive to ensure that you are delighted with the results of your pet photoshoot.

During the session, we encourage active participation from the client, allowing them to review some of the photos on our camera. If you’re not satisfied with the initial results, we’re happy to make adjustments or shorten the shoot, refunding the unused time accordingly.

Furthermore, if both parties are unsatisfied with the outcome when the scheduled time is over, we’re committed to going above and beyond to achieve the desired results. We’re willing to extend the shoot at no additional charge to ensure that we capture the images you envision.

Our aim is to provide you with a positive and enjoyable experience, resulting in photos that you’ll cherish for years to come. Your satisfaction is our guarantee, and we’re dedicated to working closely with you to achieve the best possible outcome

If your pet experiences a medical emergency or health issues on the day of the photo session, your pet’s well-being is our top priority. We understand that unforeseen circumstances can arise, and we’re committed to handling such situations with care and flexibility.

In the event of a medical emergency or health concern, please notify us as soon as possible. Depending on the severity of the situation, we may need to reschedule the photo session to ensure the safety and comfort of your pet.

Your pet’s health and welfare are of utmost importance to us, and we will work with you to find a suitable alternative date for the photoshoot. Our goal is to accommodate your needs while prioritizing the health and happiness of your furry friend.

If inclement weather arises for outdoor photo sessions, we prioritize the safety and comfort of both you and your pet. While we aim to work around less-than-ideal weather conditions whenever possible, there are circumstances where rescheduling may be necessary.

In the event of severe weather such as storms, heavy rain, or extreme heat, we may need to reschedule the session to ensure the best possible outcome. Your first rescheduling due to weather is provided free of charge as part of our commitment to accommodating unforeseen circumstances.

However, subsequent rescheduling requests due to weather will incur a fee of 25 euros to compensate for any losses incurred. This fee helps cover our expenses and ensures that we can continue to provide high-quality service to all our clients.

Our goal is to create beautiful and memorable photos while ensuring the safety and well-being of everyone involved. We appreciate your understanding and flexibility in these situations, and we’re committed to working with you to find a new date that works for both parties.

Our cancellation and rescheduling policy is designed to ensure fairness and uphold the commitment to our clients and business operations. We understand that unforeseen circumstances may arise, but we kindly request that cancellations and rescheduling be made with ample notice whenever possible.

If a cancellation or rescheduling is necessary and there is no emergency, a fee of 25 euros will be charged for the first instance. For subsequent cancellations or rescheduling without emergency situations, a fee of 50 euros will apply each time.

These fees help mitigate the impact of last-minute changes on our schedule and resources, ensuring that we can continue to provide high-quality service to all our clients.

We appreciate your understanding and cooperation in adhering to our cancellation and rescheduling policy. If you have any questions or concerns, please don’t hesitate to reach out to us.

At our photo shoots, we prioritize your privacy and respect your preferences regarding the use of your photos for promotional purposes. During the session, we will always ask for your permission before sharing any images on our website or other promotional platforms.

You have complete control over the use of your photos. You can choose not to have any pictures published at all. Alternatively, you can specify if you only want photos of your animal to be posted, excluding any images featuring yourself. Moreover, if you prefer, you can designate specific places where you’re comfortable with your photos being shared, such as solely on our website or social media platforms.

It’s always appreciated a lot if we can use the photos, as they showcase our work and help us reach more pet lovers like yourself.

Furthermore, we value transparency and fairness. If a picture of your pet is ever sold, you will receive 30% of the profit as compensation.

Your privacy and satisfaction are of utmost importance to us, and we strive to ensure that your experience with us is both enjoyable and respectful of your preferences.